Refund Policy

Last Updated: January 2025

1. Overview

At Office Interior Design Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for course purchases made through our website at officeinteriordesigncourses.com.

2. Company Information

3. 14-Day Money-Back Guarantee

3.1 Eligibility Criteria

To be eligible for a refund under our 14-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 14 calendar days from the date of purchase
• You must not have completed more than 30% of the course content
• You must not have downloaded or accessed more than 30% of downloadable course materials
• You must not have received a certificate of completion
• The course must have been purchased directly through our website

3.2 Exclusions

The 14-day money-back guarantee does NOT apply to:

• Courses purchased through third-party platforms or resellers
• Courses purchased as part of a bundle or promotional package (see Section 5)
• Courses accessed through corporate or institutional licenses
• Courses purchased with a promotional discount code of 50% or more
• Repeat refund requests (if you have previously received a refund for the same course)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request"
2. Include Information: Provide your full name, email address used for purchase, order number, and course name
3. State Reason: Briefly explain your reason for requesting a refund (optional but helpful for improving our services)
4. Wait for Response: Our support team will review your request within 2-3 business days

5. Bundle and Package Purchases

Special terms apply to courses purchased as part of a bundle or package:

• Refunds for bundle purchases must be requested within 14 days of purchase
• Partial refunds for individual courses within a bundle are not available
• If you request a refund for a bundle, you must return access to all courses in the bundle
• Bundle refunds are calculated based on the discounted bundle price, not individual course prices

6. Refund Processing

6.1 Approval Timeline

Once we receive your refund request:

• We will review your request within 2-3 business days
• You will receive an email notification of approval or denial
• Approved refunds will be processed within 5-7 business days

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 3-5 business days
• Bank transfer refunds may take 7-14 business days depending on your bank

6.3 Access Termination

Upon approval of your refund request, your access to the course and all associated materials will be immediately terminated. You will no longer be able to:

• Access course videos and content
• Download course materials
• Participate in course forums or communities
• Receive course updates or support

7. Non-Refundable Circumstances

Refunds will NOT be granted in the following circumstances:

• Requests made after the 14-day refund period
• More than 30% of the course has been completed
• A certificate of completion has been issued
• Violation of our Terms and Conditions
• Account suspension or termination due to misconduct
• Technical issues on the user's end (incompatible devices, poor internet connection, etc.)
• Change of mind after completing the course
• Dissatisfaction with course difficulty level (beginner vs. advanced)
• Courses purchased during "final sale" or "no refund" promotional periods

8. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion:

• Technical issues on our platform that significantly affected your learning experience
• Missing or incomplete course content that was advertised
• Significant changes to course content after your purchase

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

9. Promotional and Discounted Purchases

Courses purchased with promotional discounts or coupon codes are eligible for refunds under the same terms as regular purchases, with the following exceptions:

• Discounts of 50% or more: Refund requests may be subject to additional review
• Free courses or promotional trials: Not eligible for refunds (no payment was made)
• Limited-time offers: Standard 14-day refund period still applies

10. Technical Issues

10.1 Platform Issues

If you experience technical difficulties accessing course content due to issues with our platform:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a refund may be granted regardless of the 14-day period

10.2 User-Side Technical Issues

Technical issues on your end (such as device incompatibility, internet connectivity, or browser issues) do not qualify for refunds. We recommend:

• Reviewing our system requirements before purchase
• Testing with our free preview content if available
• Contacting support for technical assistance before requesting a refund

11. Dispute Resolution

If your refund request is denied and you believe the decision was made in error:

1. Reply to the denial email with additional information or clarification
2. Our senior support team will conduct a secondary review
3. You will receive a final decision within 5 business days
4. Final decisions are binding and not subject to further appeal

12. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute through your bank or payment provider:

• Your account will be immediately suspended pending investigation
• We will provide evidence of purchase and course access to your payment provider
• If the chargeback is found to be fraudulent, your account will be permanently banned
• Legal action may be pursued for fraudulent chargebacks

We strongly encourage you to contact us directly to resolve any payment issues before initiating a chargeback.

13. Exceptions and Special Circumstances

We understand that extraordinary circumstances may arise. In cases of:

• Serious illness or medical emergency
• Death of the purchaser
• Natural disasters or force majeure events

Please contact us directly to discuss your situation. We will review exceptional circumstances on a case-by-case basis and may grant refunds or extensions beyond our standard policy.

14. Course Updates and Changes

We regularly update our courses to ensure content remains current and valuable. If significant changes are made to a course you have purchased:

• You will receive free access to all updated content
• You will be notified of major curriculum changes
• Significant changes do not entitle you to a refund after the 14-day period

15. Subscription and Recurring Payments

If we offer subscription-based services in the future:

• You may cancel your subscription at any time
• Cancellation must be made before the next billing cycle to avoid charges
• Refunds for subscription fees are not available for the current billing period
• Access continues until the end of the paid period after cancellation

16. Corporate and Institutional Purchases

Corporate or institutional purchases (for multiple users) are subject to different refund terms:

• Custom refund terms may be negotiated in the purchase agreement
• Bulk purchase refunds require approval from our business team
• Contact our corporate sales team for specific refund policies

17. Refund Abuse Policy

We reserve the right to refuse refund requests from users who:

• Have a history of multiple refund requests
• Complete courses and then request refunds
• Engage in fraudulent or abusive behavior
• Violate our Terms and Conditions

Users found abusing our refund policy may have their accounts permanently suspended and be banned from future purchases.

18. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Refund requests are governed by the policy in effect at the time of purchase, not at the time of the refund request.

19. Governing Law

This Refund Policy is governed by the laws of the United Kingdom. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

20. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

21. Acknowledgment

By purchasing a course from Office Interior Design Courses, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to abide by the terms and conditions outlined herein
• You understand the limitations and exclusions that apply
• You accept that digital products have different refund terms than physical goods

This Refund Policy was last updated in January 2025. Please check this page regularly for updates.